Question 1

Who can use the EnterCom app?

Accepted Answer

Welcome to EnterCom!

You can use EnterCom if:
 You live or work in a complex that uses EnterCom
 Someone from your complex has added you to the system

How to get started:
1. Ask your apartment owner or complex manager to add you
2. They will register your phone number
3. Download the app and log in!

Multiple apartments supported:
• One phone number can belong to multiple apartments
• You can switch between them inside the app
• Each apartment has its own permissions

Don't have access yet? Contact your complex management or apartment owner - they can add you in just a few minutes!

Question 2

What do I need to use EnterCom?

Accepted Answer

Here's what you need to get started:

Required:
 A smartphone (iPhone or Android)
 Internet connection (WiFi or mobile data)
 Location services turned ON
 Your phone number registered with your complex

Optional but helpful:
 NFC support (for tap-to-open)
 Bluetooth (for offline access when there's no internet)

Tip: Most modern smartphones have everything you need!

Question 3

Where can I download the EnterCom app?

Accepted Answer

Download EnterCom for FREE! 🆓

For iPhone (iOS):
1. Open the App Store
2. Search for 'EnterCom'
3. Tap 'Get' to download

For Android:
1. Open Google Play Store
2. Search for 'EnterCom'
3. Tap 'Install'

Tip: Your complex manager may also send you a direct download link!

Question 4

How do I log in to the app?

Accepted Answer

Logging in is easy! Follow these simple steps:

1. Open the EnterCom app
2. Enter your phone number
 Use the same number your complex registered
3. Wait for the verification code
 Depending on your country, you will receive code via:
 • WhatsApp message (Primary method for many countries)
 • SMS text message
 • Some users can choose between WhatsApp or SMS
4. Enter the code
 You're in!

The code is valid for a few minutes. If it expires, you can request a new one.

Tip: Make sure you have internet connection for WhatsApp or cell signal for SMS!

Question 5

I didn't receive the verification code. What should I do?

Accepted Answer

Don't worry! Try these steps:

Step 1: Wait a moment
• Messages can take a few moments to arrive

Step 2: Check your phone
• Is the phone number correct? (include country code)
• Do you have internet (for WhatsApp) or cell signal (for SMS)?
• Check your blocked messages folder

Step 3: Try again
• Tap 'Resend Code' after the timer ends
• Note: System automatically determines if you get WhatsApp or SMS based on your country code
• Try restarting your phone

🆘 Still not working?
• Contact your complex management
• They can verify your registered phone number

Tip: Some phones/networks block automated messages - check your settings!

Question 6

Can I use the app on two phones at the same time?

Accepted Answer

No - for your security!

EnterCom works on ONE device at a time.

What happens if you log in on a new phone?
• You're automatically logged out from the old phone
• Only your new phone can open access points
• Your access permissions stay the same

Why this rule?
• It keeps your complex secure
• Only YOU can use your phone number
• No one else can pretend to be you

Getting a new phone? Just log in on the new one - simple!

Question 7

How do I log out of the app?

Accepted Answer

To log out:

1. Tap the menu icon (top-left corner)
2. Scroll down to the bottom
3. Tap 'Logout'
4. Confirm

Good to know:
• Logging out does NOT delete your account
• Your access permissions are saved
• You'll need a new verification code to log back in

Tip: You don't need to log out daily - the app is safe!

Question 8

How do I know which ways I can open a specific access point?

Accepted Answer

Easy! Tap the grid icon (⊞) on the access point to see all available methods.

On Your Home Screen:
1. Find the access point you want
2. Tap the grid icon (⊞) in the corner
3. All available opening methods will appear:

Tip: Only the methods available to you will be shown!

Question 9

Why do I need to press and HOLD the button?

Accepted Answer

Great question!

It's a safety feature!
The hold requirement (about 1 second) prevents:
• Accidental access point openings
• Opening the wrong access point by mistake
• Kids accidentally pressing buttons

How it works:
1. Press and HOLD the button
2. Watch the button fill up
3. Wait for the checkmark
4. Release - access point opens!

Tip: Keep holding until you see success - don't let go too early!

Question 10

How do I open a access point using NFC (tap)?

Accepted Answer

NFC is the fastest way to open access points!

Step-by-step:
1. Make sure NFC is ON in your phone settings
2. Open the EnterCom app
3. Find the NFC tag near the access point (sticker or device)
4. Hold your phone close to the tag:
 iPhone: Use the TOP of your phone
 Android: Use the BACK of your phone (middle area)
5. Wait for the success vibration

Tips:
• Remove thick phone cases for better reading
• Hold steady for 1-2 seconds
• The tag usually has an EnterCom logo

Question 11

How do I enable NFC on my iPhone?

Accepted Answer

Setting up NFC on iPhone:

Step-by-step:
1. Go to Settings
2. Scroll to 'NFC'
3. Turn it ON
4. Open EnterCom app
5. Tap 'Enable NFC' button at the bottom
6. Hold the TOP of your iPhone near the tag
7. Wait for success!

Which iPhones have NFC?
• iPhone 7 and newer
• Older iPhones

Tip: The NFC sensor is at the TOP of your iPhone, near the camera!

Question 12

How do I enable NFC on my Android phone?

Accepted Answer

Setting up NFC on Android:

Step-by-step:
1. Go to Settings
2. Tap 'Connected devices' or 'Connections'
3. Tap 'NFC' or 'Connection preferences'
4. Turn NFC ON (toggle should be blue/green)
5. Open EnterCom app
6. Hold the BACK of your phone near the tag
7. Wait for success vibration!

NFC not reading?
The sensor location varies by phone:
• Most phones: Middle of the back
• Some phones: Top or near camera
• Try different positions!

Tip: Disable battery saver - it can turn off NFC!

Question 13

How do I check if my phone has NFC?

Accepted Answer

Here's how to check:

Check in Settings:
1. Open your phone Settings
2. Search for 'NFC'
3. If you find it = Your phone has NFC!
4. If not found = No NFC

Check in EnterCom:
The app tells you:
• NFC available = You can use it!
• NFC disabled = Turn it on in settings
• NFC not available = Your phone doesn't have it

Question 14

Why isn't NFC working for me?

Accepted Answer

Let's fix it! Try these solutions:

Common problems & solutions:

1. NFC is OFF
 → Go to Settings and turn it ON

2. Phone case is too thick
 → Remove the case, especially metal ones

3. Wrong phone position
 → iPhone: Use the TOP
 → Android: Use the BACK (try different spots)

4. App not open
 → Make sure EnterCom is open and you're logged in

5. Battery saver is ON
 → Some phones disable NFC to save battery

6. Error 604 appears
 → The tag isn't recognized - check you're at the right access point

Question 15

How do I open a access point remotely (from anywhere)?

Accepted Answer

Remote access lets you open access points from anywhere!

Step-by-step:
1. Open EnterCom app
2. Find the access point on your Home screen
3. Press and HOLD the button
4. Watch it fill up
5. Wait for success message
6. Access point opens!

When is this useful?
• Let in a delivery person while at work
• Open the gate for a visitor
• Forgot to let the dog walker in

Note: Some access points require GPS ( icon) - you need to be nearby for those!

Question 16

What is Remote GPS access?

Accepted Answer

Remote GPS = Remote access WITH location check!

How it works:
• You press the button in the app
• The app checks if you're NEARBY
• If you're close enough → Access point opens!
• If you're too far → Error message

Why is this useful?
• Open the parking gate from your car
• Open the lobby access point as you walk up
• More secure than unlimited remote access

How close do I need to be?
• Your complex sets the distance (usually 50-200 meters)
• Check the access point details to see the exact distance

Tip: Make sure Location Services are ON for best accuracy!

Question 17

Error 601: 'Too far from access point' - What do I do?

Accepted Answer

Error 601 means you're too far away!

The error shows:
• Your current distance
• The maximum allowed distance

How to fix it:

1. Move closer to the access point
 Walk toward the access point

2. Improve GPS accuracy
 → Go to Settings → Location → 'High Accuracy' mode
 → Wait a moment for GPS to update

3. Go outside if you're in a complex
 → GPS doesn't work well indoors!

4. Move around a little
 → Sometimes GPS needs to refresh

Tip: If you're definitely close enough, try again in a few seconds - GPS can be slow to update!

Question 18

How does Bluetooth access work?

Accepted Answer

Bluetooth = Open when there's no internet!

How to use:
1. Tap the grid icon (⊞) on the access point
2. If the access point supports Bluetooth - you'll see a "BT" button
3. Tap "BT" to open via Bluetooth

Important:
• You need to be close to the access point (phone needs to detect the Bluetooth device)
• Location permission is NOT required
• Works even without internet connection!

When to use:
• No cellular signal
• No WiFi available
• Network problems
• 🅿 Underground parking

Tip: Great method when you don't have internet access!

Question 19

How do I set up EnterCom on my Android/Wear OS watch?

Accepted Answer

Open access points from your wrist!

Step-by-step setup:

1. Download the watch app:
 • Open Google Play Store on your watch
 • Search 'EnterCom'
 • Download and install

2. Sign in on your phone FIRST:
 • Open EnterCom on your Android phone
 • Make sure you're logged in

3. Sync your access points:
 • Open EnterCom on your phone
 • Open EnterCom on your watch
 • Tap the sync button on your watch
 • Access points sync from your phone!

4. Open a access point:
 • Tap the access point on your watch
 • Wait for
 • Done!

Your phone needs to be connected to your watch!

Question 20

Can I hide access points I don't use often?

Accepted Answer

Yes! Keep your screen clean!

How to hide access points or locations:
1. Tap your profile picture or go to Settings
2. Tap 'Reorder Locations'
3. Select a location and tap on it
4. Tap the eye icon next to any access point to hide it
5. Save and close the app, then reopen

What happens:
• Hidden items won't appear on Home screen
• Still available in Locations tab
• Easy to unhide anytime

To unhide:
• Same steps - tap the eye icon again
• Or tap the clock icon to reset everything

Tip: Hide rarely-used access points to focus on what you need daily!

Question 21

How many license plates can I register?

Accepted Answer

Plate limits vary!

Typical limits:
• Usually 1-3 plates per person
• Set by your complex
• May differ by apartment

Need more plates?
Contact:
• Your apartment owner (if you're a tenant)
• Complex management

Check your limit:
Go to Identity Manage → License Plates
See 'X/Y plates' counter

Tip: One plate per vehicle is usually enough!

Question 22

How do I view my recent access point openings?

Accepted Answer

View your activity history!

Step-by-step:
1. Tap the menu
2. Tap 'Activities'
3. See your history!

What you'll see:
• Date and time of each attempt
• Which access point
• How you opened it (NFC, remote, etc.)
• Success or failure
• Distance (for GPS access)
• Error code if failed

You can:
• Filter by date
• Search for specific access points

Tip: Check here to know when you last opened an access point!

Question 23

What is Temporary Access?

Accepted Answer

Share access with guests!

Temporary Access lets you create special links for visitors.

How it works:
• You create a link
• Share it with your guest
• They can open the access point!
• The link expires automatically

You can set limits:
• Time limit - Works for X hours (e.g., 24 hours)
• Click limit - Works for X uses (e.g., 3 times)
• Or both!

Perfect for:
• Delivery people
• House guests
• Cleaning services
• Repair technicians
• Food delivery

No need to meet them at the access point!

Question 24

How do I create a temporary access link?

Accepted Answer

Create a guest link in 5 easy steps!

Step-by-step:
1. Tap menu → 'Temp Access'
2. Select which access point to share
3. Add a name (e.g., 'Delivery Person' )
4. Set limits:
 Time: How many hours (e.g., 24 hours)
 Clicks: How many uses (e.g., 3 times)
5. Choose link type:
 Web - Opens in browser (no app needed)
 App - Opens in EnterCom app
6. Tap 'Create Link'

Share the link via:
• WhatsApp
• SMS
• Email
• Copy link

Tip: Web links are easiest - your guest doesn't need the app!

Question 25

vs What's the difference between Web and App links?

Accepted Answer

Choose the right link type for your guest:

Web Link:
• Opens in any web browser
• No app needed!
• Guest just taps link → presses button
• Best for: One-time visitors, quick access

App Link:
• Opens in EnterCom app
• Requires app installation
• Better notifications
• Best for: Frequent visitors

Not sure which to choose?
→ Use Web Link!
It's easier for your guest - they don't need to download anything!

Both types have the same time/click limits you set.

Question 26

How do I extend or delete a temporary link?

Accepted Answer

Manage your guest links easily!

To view/manage:
1. Go to 'Temp Access'
2. Find your active link

You can:
• View - See remaining time and clicks
• Extend time - Add more hours
• Extend clicks - Add more uses
• Share again - Resend the link
• Delete - Remove immediately

When you delete:
• Guest loses access INSTANTLY
• Link stops working immediately

Tip: Set extra time in case your guest is running late!

Question 27

Why can't I create temporary access links?

Accepted Answer

Can't create temp links? Here's why:

Possible reasons:

1. Permission not enabled
 → Ask your apartment OWNER to enable it for you

2. Complex doesn't allow it
 → Your complex may have this feature disabled

3. No eligible access points
 → Some access points don't support temp access

4. Link limit reached
 → You may have too many active links

How to get access:
• Ask your apartment owner
• They can enable 'Temp Access Permission' for you

Note: This feature depends on your complex's settings and your permissions.

Question 28

What happens when the temporary link expires?

Accepted Answer

When a link expires:

By time:
• Link stops working after the hours you set
• Guest sees 'Access expired'

By clicks:
• Link stops after all clicks are used
• Guest sees 'Click limit reached'

What happens:
• Link becomes inactive instantly
• Guest cannot open the access point
• No notification sent to guest
• Link disappears from your active list

Need to extend?
• Create a new link if needed
• Or extend BEFORE it expires

Tip: Add extra time just in case - you can always delete early!

Question 29

Can I set what hours a temporary link works?

Accepted Answer

Hours follow your complex's rules!

How it works:
• Temp links follow the access point's operating hours
• If the access point closes at 10 PM → link won't work after 10 PM

Example:
• You create a 24-hour link
• Access point operates 6 AM - 10 PM
• Guest can ONLY use it during 6 AM - 10 PM
• Even though link is valid for 24 hours!

You cannot:
• Override complex hours
• Give access outside allowed times

Tip: Check when the access point operates before creating links!
Go to Locations → tap access point → see operating hours

Question 30

What is Identity Manage?

Accepted Answer

Register ways to identify yourself!

Identity Manage lets you add:

Face Recognition
• Register your face
• Look at the camera → access point opens!

Secure Cards
• Register your physical card
• Tap on reader → access point opens!

License Plates
• Register your car's plate
• Automatic parking access!

To set up:
1. Tap menu
2. Tap 'Identity Manage'
3. Choose what to add
4. Follow the steps

What's available depends on:
• Your complex's technology
• Your permissions

Question 31

How do I set up face recognition?

Accepted Answer

Register your face for quick access!

Step-by-step:
1. Go to menu → 'Identity Manage'
2. Tap 'Face Recognition' to expand
3. Tap to add (or 'Edit' on existing face)
4. Choose photo source:
 Camera - Take a new photo
 Gallery - Use existing photo
5. If Camera: Align your face in the frame and capture
6. Add a description (optional)
7. Set global activity time (when face is active across all access points)
8. Choose the complex and device (connected to specific access point)
9. You can also set activity times per device
 Tap 'Add'

Important: Photo must contain a face - otherwise it won't sync!

How to use:
• Go to an access point that supports face recognition
• Show your face to the device near the access point
• If you have permission - the access point opens!

Tips for a good photo:
• Good lighting
• No sunglasses or hat
• Look straight at camera

Question 32

How many face images can I register?

Accepted Answer

Usually ONE face per user!

Very Important:
• NEVER add the same face more than once!
• This will cause sync problems and won't work
• If you accidentally added twice - delete BOTH and add again

Why allow more than one face?
• NOT for the same person!
• It's for family members without their own account
• Example: Small children who don't have a phone
• Parents can add their child's face from their own account

If you see errors:
• Error 607 - You reached YOUR limit
• Error 614 - Your APARTMENT reached its limit

Need to add a child's face?
• Contact your complex manager to request permission for additional faces

Tip: Each person needs only ONE face registration!

Question 33

Why isn't my face syncing to devices?

Accepted Answer

Face sync problems? Let's fix it!

Common issues:

1. Photo doesn't contain a face
 → System can't detect a face in the image
 → Upload a photo where face is clear and visible

2. Same face registered twice
 → Never add the same face more than once!
 → Delete BOTH entries and add again only once

3. Poor photo quality
 → Retake with good lighting
 → Face centered, eyes open

4. Network problems
 → Check internet connection
 → Try again later

5. Device offline
 → The recognition device may be offline
 → Wait or contact complex management

6. Outside activity time
 → Check time restrictions in face settings

Check sync status:
• Go to your face entry
• See 'Synced' / 'Pending' / 'Failed'

If 'Failed' - try deleting and re-adding!

Question 34

How do I delete a registered face?

Accepted Answer

Remove a face in easy steps:

Step-by-step:
1. Go to menu → 'Identity Manage' → 'Face Recognition'
2. Find the face you want to remove
3. Tap on it
4. Tap 'Delete'
5. Confirm

What happens:
• Face removed from ALL devices
• May take a few minutes to sync
• Status shows 'Deleting' during process

Tip: Delete old faces to make room for new ones if you hit the limit!

Question 35

How do I register a Secure Card?

Accepted Answer

Add a Secure Card for quick access!

Step-by-step:
1. Go to menu → 'Identity Manage'
2. Tap 'Manage Cards' to expand
3. Tap to add new card (or 'Edit' on existing card)
4. Scan the QR code on the physical card to get the Card ID
5. Add a description (optional)
6. Set global activity time (when the card is active across all access points)
7. Choose the complex and device (connected to specific access point)
8. You can also set activity times per device
9. Tap 'Add'

How to use the card:
• Go to an access point that supports cards
• Tap the card on the reader device near the access point
• If you have permission - the access point opens!

Note:
• There's a limit on number of cards
• Sync takes a moment

Question 36

How do I search for an access point on the home screen?

Accepted Answer

Quick search among many access points!

Step-by-step:
1. On the home screen, tap the search icon
2. Start typing:
 • Access point name
 • Location name
 • Or part of the name
3. Results filter in real-time!
4. Tap the desired result

Tips:
• Search also works on custom names
• Not case sensitive
• A few letters are enough to find it

To close search:
• Tap the X
• Or tap outside the search field

Question 37

Why isn't my license plate being recognized?

Accepted Answer

Plate not reading? Let's fix it!

Common issues:

1. Plate not synced
 → Check locations assigned in the app

2. Dirty or obscured plate
 → Clean your plate!
 → Remove any covers

3. Poor lighting
 → Works best in good light

4. Wrong format
 → Enter EXACTLY as shown on car
 → Include dashes/spaces if any

5. Approaching too fast
 → Slow down!
 → Give the camera time to read

6. Camera misaligned
 → Contact complex management

Tip: Come to a complete stop - this usually helps!

Question 38

Can I open access points from my watch?

Accepted Answer

Yes! Open access points from your smart watch!

Supported watches:
• Apple Watch
• Wear OS (Android)
• Garmin

What you can do:
• Open access points from the watch
• See your favorite access points
• Quick access without your phone

When it's perfect:
• While running
• When your hands are full
• When your phone is in your bag

Setup varies by watch - see specific questions for your watch!

Question 39

How do I change the app language?

Accepted Answer

The app language follows your phone settings!

Important: You CANNOT change the language inside the app!

How to change:
1. Go to your phone's Settings
2. Find 'Language' or 'General → Language'
3. Change your phone's main language
4. The app will automatically update!

Supported languages:
• English (Default)
• עברית (Hebrew)

Good to know:
• The app uses your phone's main language
• English is the default language
• If a translation doesn't exist, it will show in English
• FAQ and AI assistant work in both languages!

Question 40

How do I set up Wear OS?

Accepted Answer

Set up EnterCom on Wear OS!

Step-by-step:
1. On your watch, open the Play Store
2. Search for 'EnterCom'
3. Install the app
4. Open EnterCom on the watch
5. Log in with your phone number

Using it:
1. Open the app on the watch
2. Select an access point from the list
3. Tap to open!

Tips:
• Add as a tile for quick access
• Watch needs connection to phone or WiFi
• Works on most Wear OS watches

Requirements:
• Wear OS 2 or higher
• Connection to phone or WiFi

Question 41

How do I create Android shortcuts for EnterCom?

Accepted Answer

Create quick-access shortcuts!

Method 1 - From EnterCom:
1. Go to Locations → tap a complex
2. Tap the access point settings
3. Look for 'Add shortcut to Home'
4. Shortcut added to home screen!

Method 2 - From home screen:
1. Long-press the EnterCom app icon
2. See quick access options appear
3. Long-press any option
4. Drag to home screen

Method 3 - Quick menu:
1. Long-press EnterCom app icon
2. See recent/favorite access points
3. Tap to open directly!

Benefits:
• One-tap access from home screen
• Quick launch without opening app
• Custom icons (some launchers)

Must be logged in to EnterCom!

Question 42

Error 610: 'Connection Error' - What should I do?

Accepted Answer

Connection problem! Let's fix it!

Try these steps:

1. Toggle Airplane Mode
 ON → wait 5 seconds → OFF

2. Check your internet
 Open a website - does it work?

3. Switch networks
 Try WiFi Mobile data

4. Move to better signal
 Find a spot with stronger signal

5. Restart the app
 Close completely → Reopen

6. Restart your phone
 The classic fix!

Still not working?
• Server may be temporarily down
• Try again in a few minutes

Similar errors: 520-524, 598-599

Question 43

Error 600: 'Time Window Restriction' - What does this mean?

Accepted Answer

You're trying to access outside allowed hours!

What this means:
• The access point has operating hours
• You're trying outside those hours

Examples:
• Access point works 6 AM - 10 PM
• You tried at 11 PM → Error 600

What you can do:
1. Check allowed hours
 Go to Locations → tap access point → see hours

2. Wait until allowed time

3. Need access now?
 Contact complex management

The error may show which restriction is blocking you (access point, group, or personal)

Question 44

Error 605: 'Apartment Inactive' - What does this mean?

Accepted Answer

Your apartment access has been suspended!

What this means:
• Your entire apartment is deactivated
• ALL users from your apartment are affected
• NOT just you!

Possible reasons:
• Administrative issue
• Payment/fee issues
• Complex management decision
• End of lease period

You CANNOT fix this yourself!

What to do:
1. Contact your apartment owner
 (if you're a tenant)
2. Contact complex management
3. Contact complex management

They can reactivate your apartment!

Question 45

Error 606: 'Security Blocked' - What does this mean?

Accepted Answer

The access point is temporarily locked down!

What this means:
• Security has blocked this access point
• ALL users are blocked (not just you!)
• This is a complex-wide restriction

Possible reasons:
• Emergency situation
• Security lockdown
• Maintenance work
• VIP visit or special event

This is NOT a problem with YOUR account!

What to do:
• Wait for the restriction to be lifted
• Contact complex security for info

The lockdown will be removed when the situation is resolved.

Question 46

Error 608/609: 'User Blocked' - What does this mean?

Accepted Answer

Your access has been blocked!

Error types:
• Error 608 = Blocked from ONE specific access point
• Error 609 = Blocked from ALL access points (blacklisted)

Possible reasons:
• Security concern
• Administrative decision
• End of access period

You CANNOT fix this yourself!

What to do IMMEDIATELY:
1. Contact complex management
2. Understand why you were blocked
3. Resolve any issues
4. Request to be unblocked

Tip: Bring ID and proof of residency when meeting with management.

Question 47

How do I report a problem with the app?

Accepted Answer

We're here to help!

To contact us:
1. Tap menu
2. Tap 'Contact Us'

Contact options:
• Email Us - Send detailed email
• WhatsApp Us - Quick message
• Report a Problem - Structured report
• Technical Support - Tech issues

Please include:
• Access point name and location
• Error message or code
• When it happened
• Your phone model
• Screenshots if possible

This helps us solve your problem faster!

Question 48

What information does EnterCom collect?

Accepted Answer

Your privacy matters to us!

What we collect:
• Name and phone number - To identify you
• Device info - For troubleshooting
• Access logs - When/where you opened access points
• Location - Only when using GPS access
• Face images - Only if you use face recognition

Why we use it:
• To provide the service
• To keep your complex secure
• To troubleshoot issues
• To improve the app

Question 49

How do I add a vehicle license plate?

Accepted Answer

Add your car for automatic gate opening!

Step-by-step:
1. Go to Identity Manage
2. Tap 'License Plates'
3. Tap 'Add New Vehicle'
4. Enter the plate number
 • Enter only numbers and letters
 • No dashes or spaces
5. Give the vehicle a name (e.g., 'Main Car')
6. Tap Save

How it works:
• Camera at the gate reads the plate
• Gate opens automatically!
• No need for phone or remote

Tips:
• Make sure the plate is clean and readable
• Sync takes a little time
• Works on all parking gates with LPR cameras

Question 50

How do I set up EnterCom on my Apple Watch?

Accepted Answer

Open access points from your wrist!

Step-by-step setup:

1. Download the watch app:
 • Open the 'Watch' app on your iPhone
 • Go to 'My Watch' tab
 • Find EnterCom
 • Tap 'Install'

2. Sign in on your phone FIRST:
 • Open EnterCom on your iPhone
 • Make sure you're logged in

3. Sync your access points:
 • Open EnterCom on your Apple Watch
 • Look for the sync button at the top
 • Tap it!
 • Your access points appear!

4. Open a access point:
 • Tap the access point on your watch
 • Wait for
 • Done!

Keep both apps up to date!

Question 51

How do I delete my account?

Accepted Answer

Account deletion is permanent!

Before you delete:
• All data will be permanently deleted
• All identities will be removed
• Cannot be recovered!
• You'll need to register again

How to delete:
1. Go to Settings
2. Scroll to the bottom
3. Tap 'Delete Account'
4. Confirm you're sure
5. Enter your phone number for verification
6. Account is deleted

What gets deleted:
• Profile details
• All identities (faces, cards, plates)
• Activity history
• Personal settings

Want to stop receiving access?
Contact the apartment owner - they can remove you without deleting your account!

Question 52

When do I need to re-sync my Android/Wear OS watch?

Accepted Answer

Re-sync when things change!

Re-sync needed when:

1. After logging in again:
 • If you logged out and back in
 • If you reinstalled the app

2. Access points changed:
 • New access points added
 • Access points removed
 • Permissions changed

3. After app updates:
 • When either app is updated

How to re-sync:
1. Open EnterCom on your phone first
2. Make sure you're signed in
3. Open EnterCom on your watch
4. Tap the sync button on watch
5. Updated access points appear!

Keep both apps up to date!

Question 53

How do I set up EnterCom on my Garmin watch?

Accepted Answer

Garmin setup needs 3 apps - but it's worth it!

Works the same on Android and iOS!

Step-by-step:

1. Install Garmin Connect on your phone:
 • Download from App Store or Google Play
 • This connects your watch to your phone
 • Pair your watch!

2. Install Garmin Connect IQ on your phone:
 • Download from App Store or Google Play
 • This lets you get apps for your watch

3. Get EnterCom for Garmin:
 • Open Connect IQ app
 • Search 'EnterCom'
 • Download to your watch

4. Sign in on phone:
 • Open EnterCom on phone
 • Make sure you're logged in

5. Sync from phone:
 • Go to Settings
 • Scroll down to Garmin sync button
 • Make sure watch is connected!
 • Tap sync

6. Complete on watch:
 • Open EnterCom on Garmin
 • Tap sync button
 • Access points appear!

Question 54

When do I need to re-sync my Garmin watch?

Accepted Answer

Re-sync your Garmin when things change!

Re-sync needed when:

1. After logging in again:
 • If you logged out and back in
 • If you reinstalled the app

2. Access points changed:
 • New access points added
 • Access points removed
 • Permissions changed

How to re-sync:
1. Make sure phone is connected to Garmin
2. Open EnterCom on phone
3. Make sure you're signed in
4. Go to Settings
5. Find Garmin sync option
6. Tap sync button
7. Open EnterCom on Garmin watch
8. Tap sync on watch
9. Updated access points appear!

Keep ALL apps updated:
• EnterCom on phone
• Garmin Connect
• Connect IQ
• EnterCom on watch

Question 55

Why isn't the identity I added working immediately?

Accepted Answer

The identity needs to sync with the hardware!

What happens:
1. You add an identity in the app
2. The data is sent to the server
3. The server sends it to the hardware at access points
4. The hardware updates its memory

How long does it take?
• Usually: A short time
• Sometimes: A bit longer
• Depends on the number of access points and load

How to check status:
1. Go to Identity Management
2. Tap on the identity
3. Check the sync status:
 • Synced = Working!
 • Pending = Not yet synced
 • Failed = Try again

Tip: If not syncing, try restarting the app!

Question 56

How do I use EnterCom with Android Auto?

Accepted Answer

Open access points from Android Auto!

Setup:
1. Connect your phone to your car (WiFi/Bluetooth/USB)
2. Android Auto will start
3. Find EnterCom in the app list

Usage:
1. Tap EnterCom on the car screen
2. Select the access point (if you don't see access points - tap the "Sync" button)
3. Tap to open!
4. The access point opens

Important notes:
• Only access points with "LP" permission appear in Android Auto
• Other access points don't show (for a simpler driving interface)
• You must be logged into the app

Don't see an access point?
• Your group may not have "LP" permission for that access point
• Contact complex management to enable it

If you don't see EnterCom:
• Check that the app is updated
• Check Android Auto settings on your phone
• Make sure the app is approved for use in the car

Question 57

How do I add EnterCom widgets to my iPhone home screen?

Accepted Answer

One-tap access from your home screen!

Step-by-step:

1. Enter edit mode:
 • Long-press on home screen
 • Icons start wiggling

2. Add the widget:
 • Tap (top-left corner)
 • Search 'EnterCom'
 • Choose a size:
 - Small: One access point button
 - Medium: Multiple access points
 - Large: More access points with details

3. Configure:
 • Tap the widget after adding
 • Select which access points to show

4. Position it:
 • Drag where you want it
 • Tap 'Done'

Now open access points with ONE TAP!

You must be logged into the app!

Question 58

How do I create iOS Shortcuts for EnterCom?

Accepted Answer

Create quick actions and Siri commands!

Method 1 - From EnterCom:
1. Go to Locations → tap a complex
2. Tap the access point settings
3. Enable 'Add to Shortcuts'
4. Follow the prompts

Method 2 - From Shortcuts app:
1. Open Apple's Shortcuts app
2. Tap for new shortcut
3. Search 'EnterCom'
4. Select 'Open [access point]' action
5. Choose the access point
6. Name your shortcut
7. Optional: Add to Home Screen

What you can do:
• Add to Home Screen
• 'Hey Siri, open front gate'
• Automate by time/location
• Add to widgets

Must be logged in to EnterCom!

Question 59

What devices and platforms does EnterCom support?

Accepted Answer

EnterCom works everywhere!

Smartphones:
• iPhone (iOS)
• Android phones

Smartwatches:
• Apple Watch
• Android/Wear OS watches
• Garmin watches

Car Integration:
• Apple CarPlay (LP-enabled access points)
• Android Auto (LP-enabled access points)

Quick Access:
• iOS Widgets
• Android Widgets
• iOS Shortcuts + Siri
• Android Shortcuts

Voice:
• Siri (iPhone)
• Google Assistant (Android)

All platforms need:
• Active EnterCom account
• Logged in on your phone
• Internet connection

Watch features need syncing when access points change!

Question 60

Can the AI assistant help me?

Accepted Answer

Yes! Our AI assistant knows it all!

The AI can help with:
• How to use the app
• Understanding error codes
• Setting up features
• Troubleshooting problems
• Explaining permissions

To access:
1. Tap menu
2. Tap 'Ask AI'
3. Type your question
4. Get instant help!

The AI gives answers based on your role:
• Tenants - Help with user features
• Owners - Help with management
• Committee - Full complex guidance

Faster than searching through FAQ manually!

Question 61

How do I join a complex using a link?

Accepted Answer

Joining via a link is the fastest way!

Signup steps:
1. Receive Link: Get the signup link from your complex manager (SMS, WhatsApp, Email)
2. Click: Tap the link on your phone
3. Fill Details: Enter your Name, Phone Number, and select your Apartment
4. Submit: Tap 'Register'
5. You'll see a message to wait for committee approval

What happens after the committee approves?
• You'll receive an SMS with a link to download the app from the store
• Download the app and sign in!
• You'll have full access

Important to know:
• There's no status tracking in the link - just wait for the SMS
• You can also try logging into the app - if approved, it will work!

Already registered in the complex?
If you've been added to another apartment or moved to a different one:
• You will NOT receive an SMS
• Open the app → Settings
• You'll see all the locations and apartments you're part of

Tip: Make sure to select the correct apartment number to speed up approval!

Question 62

How do I manage my 'Digital Identity' (Face/Card/Car)?

Accepted Answer

Manage all your access methods in one place!

To access Identity Center:
1. Tap menu
2. Select 'Identity Manage'
3. You'll see 3 sections:
 • Manage License Plates
 • Manage Cards (Secure Cards)
 • Face Recognition

Tap any section to expand it and manage your keys!

Question 63

What limits can I set on guest links?

Accepted Answer

Control your shared keys!

Limit Options:

Time Limit:
• Set how long the link works (e.g., 1 hour, 24 hours)
• Link expires automatically after that time

Click Limit:
• Set how many times it can be used
• Example: '1 click' for a delivery driver
• Example: 'Unlimited' for a weekend guest

Tip: For high security, always set a click limit of 1 for deliveries!

Question 64

How do I reorder my locations/buildings?

Accepted Answer

Customize your home screen!

Steps:
1. Tap your profile picture or go to Settings
2. Tap 'Reorder Locations'
3. Drag and drop locations/buildings to your preferred order
4. You can also tap a location to reorder access points within it
5. Save and fully close the app, then reopen

Additional options:
• Hide/Show locations
• Reset - tap the clock icon to restore defaults

Your home screen will now show locations in the new order!

Frequently Asked Questions

Getting Started

Login & Authentication

Access Methods

NFC Access

Remote Access

Bluetooth Access

Android Watch

Locations

License Plates

Activities & Logs

Temporary Access

Identity Management

Face Recognition

Card Access

Settings

Garmin Watch

Widgets & Shortcuts

Troubleshooting

Privacy & Security

Apple Watch

Android Auto

Can't find your answer?